We reserve the right to cancel orders. All orders with invalid email addresses and/or other invalid information will be cancelled immediately by our system. We will take the time to research possible typos on orders we feel are valid.

PAYMENT METHODS ACCEPTED

* ALL USA & INTERNATIONAL CREDIT CARD/DEBIT CARD Billing Info MUST Match Exactly What Your Issuing Bank Has On File or There WILL Be A Delay In Processing & Shipping Your Order. * Our processing services (including paypal) use an automatic authorization code system which is required at the time you place an order, this is for everyones security and protection *

USA & INTERNATIONAL: PAYPAL ( Paypal is the leading secure & safe online processor, where you can pay using your credit or debit card, Visa, Mastercard, American Express, Discover, or echeck )

USA & INTERNATIONAL: VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS. ( bank authorization is obtained before your card is actually billed )

USA ONLY: CASHIER'S CHECK, MONEY ORDER, PERSONAL CHECK.

HOW DO I PLACE AN ORDER IF I WANT TO MAIL MY PAYMENT?

MAILED PAYMENTS ARE DUE WITHIN 10 BUSINESS WORKING DAYS

1. You may order normally online and when you get to the payment section, follow specific instructions for Mailing Payment. Go all the way through to the end when you see the order confirmation page Thanking you for your order. This sends your order to us. You'll receive an email letting you know your order was placed. Within 24 hours we will send you an update with the exact payment you need to send.

OR

1. You may feel free to order by email sales@kimsvisionsanddreams.com and give us your order, plus your shipping address, so we may respond within 24 hours with your total including shipping.

If You Are Mailing Your Payment Please Note: If we do not receive your payment within 10- 14 working days of your order, we will email you and let you know payment has not been received. If we do not receive a reply from you letting us know you have mailed payment, your order will automatically be cancelled. We can not hold or guarantee items for mailed payments longer than 2 weeks, if for any reason your payment arrives after this time frame and something in your order is no longer available- your entire payment will be returned and order will be cancelled.

Can I FAX My Order and Credit Card Information? YES - FAX: (623)236-8361. You will receive an email confirmation within 24 hours.

CAN I JUST SEND YOU AN EMAIL AND TELL YOU MY ORDER?

YES, We are happy to accept your email order- we will normally respond with your total & payment options within 24 hours.

GENERAL REFUND and RETURN POLICY:

Shipping Fees Are NOT REFUNDABLE

All Returns have a Minimum Restock Fee of At Least 15%

Inspect your order Immediately upon arrival and contact us Immediately if there is an issue. Example: wrong size.

You MUST first contact us for approval and instructions to return your item at: sales@kimsvisionsanddreams.com

Email: sales@kimsvisionsanddreams.com for return approval, Return To Us Within 7 Days in secure appropriate mailer ( must be box for breakables or jewelry )for refund of purchase price or exchange. You must purchase some type of delivery confirmation on your return for proof of your package being mailed, and proof of our receipt of the item. We can not refund you if your package does not reach us.

Any Returned Item Must Be in Re-sellable Condition

( items are inspected before shipping and packaged safely and securely, broken items are not refundable- please purchase insurance for your package if you are concerned with damage in transit )

TO BE CONSIDERED AN APPROVED RETURN YOU MUST EMAIL US ( sales@kimsvisionsanddreams.com )IMMEDIATELY UPON DELIVERY & INSPECTION OF PURCHASE. All Approved Returns Require A Reason for Return, & An Approval Code for Processing, Or They Are Processed As Unapproved Returns Subject To a Higher Restocking Fee.

ALL returns received by us within 7 days of your original receipt of order will be subject to a Minimum 15% restocking fee. This is not negotiable.

Unapproved, Out of the blue, random surprise returns, and all returns received after 7 days of original customer order receipt or delivery attempt by the delivery service are subject to a 50% restocking fee. This is not negotiable.

Unapproved returns received within or at 7 days of original customer receipt of order are subject to a 20% restocking fee. This is not negotiable.

You will be charged a shipping fee or sent a paypal invoice for cost of shipment of an Exchanged Item, unless it is Our Error which has caused a return.

SHIPPING FEES ARE NOT REFUNDABLE.

Refused Packages, and Any packages returned to us by the delivery service for Any reason are subject to the same return/exchange policy.

We are happy to re-ship your returned package for the applicable shipping fee.

WHERE DO I SEND MY PAYMENT ( OR RETURN ): First- Email Us at : sales@kimsvisionsanddreams.com for approval to return your item. Make payment payable to: Kim's Visions and Dreams and mail (along with your Email Address for contact, and your order) to:

Kim's Visions and Dreams, 4010 W. Navajo Drive, Phoenix, AZ 85051. USA.

Personal checks must clear our bank before your items can be shipped-this is about 5 days.Email confirmations follow receipt of payment,and shipping.

INTERNATIONAL CUSTOMS FEES WHICH MAY POSSIBLY APPLY IN YOUR COUNTRY ARE NOT REFUNDABLE.

NON-REFUNDABLE/ NON-RETURNABLE ITEMS:

Items made with Oils, Herbs or Powders, Candles, Soaps, Lotions, Oils, Bath & Body products are not refundable due to their nature.

Books are not refundable.

Attunements are not refundable.

Used or worn items are not refundable.

CLOSEOUT Items are not refundable or exchangable. Sales on Closeout items are final.

How & When Can I Change or Cancel My Order If I Need To?

CANCELLATIONS OR CHANGES MUST BE MADE WITHIN 24 HOURS OF PLACING YOUR ORDER. Once your order has been processed, it can not be changed or cancelled.

Email us immediately with your change or cancellation within 24 hours of placing your order: ( sales@kimsvisionsanddreams.com ) Customer can Not go into the website itself and change or cancel your order once it have been submitted.

Changes to your order can not be made after 24 hours of customer submitting order.

Cancellation of Order can not be made after 24 hours of customer submitting order. Shipping fees are not refundable. You will need to Refuse the Entire package Unopened Immediately Upon Delivery - the mail person will immediately return it to us, you will not need to pay for return postage. If you open it- you will be required to pay postage to send it back. Upon our receipt of your return, you will be notified via email and you will be refunded appropriately including applicable restock fee..

BACKORDERS are handled on an individual basis

CURRENT SHIPPING & HANDLING POLICY:

ARIZONA SALES TAX: Arizona residents pay 8.3% sales tax.

USA orders: Priority Mail is given preference & special handling by our company and also by the United States Postal Service. Priority is set at only $2.00 more for your entire order. Orders requested ASAP or Quickly - customer will need to pick Priority & Write a Note in the Comments Section with your request about your specific need. We will contact you via email,requesting a Reply from you if your need has a Deadline.

* Orders must be fully processed before shipping * We are happy to work with you, however, we generally can not accomidate Rush orders since we are not responsible for in transit delivery time,carrier schedules,holiday closed issues,and other delivery service variables.



We are not responsible for your package once it leaves our loving hands and is in the hands of the delivery carrier.

CAN YOU COMBINE SHIPPING WITH YOUR EBAY STORE?:

No, The ebay store is totally seperate. We are no longer able to combine shipping with purchases from our ebay store.

CAN YOU COMBINE SHIPPING WITH YOUR WEBSITE STORE: ENCHANTED T SHIRTS? http://www.enchantedtshirts.com

The T Shirt Only Website is for T Shirt only orders. Our entire line of T Shirts for the Whole Family is available at: www.enchantedtshirts.com

CAN YOU SHIP TO A P.O. BOX ?

Yes

WHEN WILL MY ORDER SHIP? Most orders are normally shipped within 2- 3 business days (for on the premises items) or 4-7 days (for items coming from the makers) of receipt of verified cleared payment. Wholesale handmade items shipping time frame is generally 4- 7 business days from verified payment & will vary per order and per busy seasons.

Can You Ship Part of My Order Ahead of what we are waiting on to completely fill my order? You may approve or ask for a Split shipment, it will require additional shipping fees to ship more than one package.

SHIPPING METHODS:

We only ship USPS Mail. All shipping includes mandatory delivery confirmation. We are not responsible for your package once it leaves our loving hands and is in the hands of the United States Postal Service.

SHIPPING CHARGES & FEES:

Shipping fee is set per amount of purchase as follows:

USA FIRST CLASS SHIPPING: $0.01 to $9.99 = $4.50, $10.00 to $19.99 = $5.90, $20.00 to $29.99 = $6.90, $30.00 to $49.99 = $8.10, $50.00 to $79.99 = $11.90, $80.00 to $99.99 = $13.10, $100.00 to $139.99 = $15.90, $140.00 to $159.99 = $17.10, $160.00 to $179.99 = $20.90, $180.00 to $199.99 = $23.10, $200.00 to $249.99 = $26.90, $250.00 to $299.99 = $30.10, $300.00 to $349.99 = $34.90, $350.00 to $399.99 = $40.10, $400.00 to $449.99 = $45.90, $450.00 to $499.99 = $50.10, $500.00 and over is set at $100.00 , but will be calculated after your purchase to the appropriate fee.

USA PRIORITY SHIPPING: Add $2.00 to the rate shown for First Class.

USA FIRST CLASS SHIPPING WITH PACKAGE INSURANCE: Add $3.00 to the rate shown for First Class.

USA PRIORITY SHIPPING WITH PACKAGE INSURANCE: Add $5.00 to the rate shown for First Class.

INTERNATIONAL AIRMAIL - SHIPPING TO CANADA: Add $10.00 to the rate shown for USA First Class.

INTERNATIONAL AIRMAIL - SHIPPING TO ALL OTHER COUNTRIES: Add $15.00 to the rate shown for USA First Class.

INTERNATIONAL PACKAGE INSURANCE IS NOT AVAILABLE

INTERNATIONAL- ALL COUNTRIES OUTSIDE THE USA: You will be informed if the shipping fees to your country are higher than what is shown. At that time you may approve the extra fees or cancel your order.

POSSIBLE INTERNATIONAL CUSTOMS FEES: International customers are responsible for any possible extra customs fees which your country may require. We will not attempt to ship known restricted or banned items to your country. This is not negotiable.

SHIPPING CHARGES & FEES ARE NOT NEGOTIABLE